Frequently Asked Questions

Hopefully we can answer your questions. If you have any additional questions about Coiner Market, Please send us a message any time .

01 Is Registration Required on Your Site?

Yes, registration is required, a standard KYC is mandatory for registration. By signing up for our service, you can Enjoy our vast range of services and referral program.

02 How do I Manage my Account?

To make changes to your account information, first go to your account Settings Sign in to your account. Select “Your Profile Tab”. Select “Edit Profile”. To change your Profile Information. To edit you Password. Select “edit password”. Enter your current password. Enter your new password twice. Select “change password” to complete and save your changes.

03 How to Buy Currency?

Simply complete the registration process and sign into your account dashboard, visit the deposit tab and select your preferred mode of deposit using your preferred gateway, fill in the required amount and complete your deposit, once account is funded, visit the buy tab and place and order acquire the desired currency in request, complete the required information provided to confirm your order, once order is proved your will receive your funds.

04 How to Sell Currency?

Simply complete the registration process and sign into your account dashboard, visit the sell tab and select your preferred mode of deposit, fill in the required amount and complete your deposit, once your funds is received to confirm your order, approval is granted and funds will be credited into your preferred payment option of choice.

05 How to Make an Exchange?

You need to choose the required currency of exchange and fill out an order for exchange. Click the Exchange button and follow the instructions that you see in the confirmation window of the exchange request. Once all information has been provided and funds dispatched and received by us, you will receive your required exchange within 6 network confirmations .

06 How Long Does it Take to Receive my Funds?

It takes 1-3 hours to process a transaction via most cryptocurrency payment methods, once 6-8 transaction confirmations are acquired by the network, funds are transferred.

Note: Before Funding can be approved KYC and AML must be fulfilled.

Bitcoin (BTC): Instantly.
Ethereum (ETH): Instantly.
Litecoin (LTC): Instantly.
Afrolis (AFR): Instantly.
Wire Transfer locally: 24-48 hours.
Wire Transfer International: 7 working days.
Debit Card locally: 24-48 hours.
Debit Card International: 24-48 hours.

07 Do You Have an Affiliate Program?

Yes. We have a very clear and transparent affiliate program, according to which you can receive up to 0.75% per referral transaction. Remuneration payments are from 10 USD. In your dashboard you can track the operations of your referrals online. You can get acquainted with more detailed information after registration in your Account Dashboard.

08 Working Hours

We are always available Monday-Friday 6:00am-6:00pm +00GMT and Saturday 6:00am-6:00pm +00GMT to serve your needs.

09 Restricted Countries

Coiner Market is available to All country members except countries situated in United States and Europe.

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